Maintaining a healthy eBay seller account

Updated 10 months ago by Travis R

Just like Amazon, eBay wants to protect their marketplace from bad sellers. Maintaining your seller account health on both marketplaces is paramount to being able to continue to sell on their platforms.

In this article let's break down the metrics that eBay will be evaluating your seller account on. First you will want to navigate to your Seller Dashboard, Home > eBay > My Account > Seller Dashboard

eBay is monitoring 4 main metrics and then categorizes you in one of three levels.

  1. Top Rated
  2. Above Standard
  3. Below Standard

The metrica they are looking at are as follows:

  1. Transaction Defect Rate
  2. Late Shipment Rate
  3. Cases closed without Resolution
  4. Tracking uploaded on time and updated


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